Complaints Procedure

We aim to be open and honest with you at all times. If for any reason you are unhappy with any aspect of your care, please let any member of the team know in person as soon as possible. We aim to resolve any problems as quickly and effectively. We are always happy to receive your feedback no matter how small or large the matter may be. Our team are dedicated to resolving problems quickly and efficiently. Here is how you can contact us to tell us about your situation , problem or concern,

In Person: This is usually the best way to resolve any problem. Please tell us in person immediately and we will do our best to resolve matters on the spot.

If you are unable to resolve matters immediately with the team you can contact Susi Morton our complaints manager who will investigate the problem and look to resolve matters for you as swiftly as possible.

By Phone: please call 0131 669 2114 and ask to speak to our Complaints Manager
By Letter: Complaints Manager, 57 Duddingston Crescent, Edinburgh EH15 3AY
E-mail: e-mail office at craigentinny.co.uk

Please be aware that e-mail is not 100% foolproof. If you have not received a reply acknowledging your e-mail within 1 business day please contact us by one of the other means above.

In the unlikely event that we are unable to resolve a complaint you can contact the following organisations who will look into matters further

Private Treatment

The Private Dental Complaints Service which is the independent body that looks to resolve complaints on behalf of patients.

Their address is www.dentalcomplaints.org.uk

NHS Treatment

NHS Lothian Complaints Team

Waverley Gate
2 – 4 Waterloo Place
Edinburgh
EH1 3EGTelephone: 0131 536 3370